LEGAL DOCUMENT · LAST UPDATED JUNE 2026
This Privacy Policy explains how kissapk collects, uses, stores, and protects the personal data of registered users and visitors to our platform. Your privacy matters to us.
This Privacy Policy ("Policy") is issued by kissapk ("the Platform", "we", "us", "our") and applies to all individuals who access, register on, or otherwise interact with the kissapk website and associated services ("you", "the User"). By using the kissapk platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
kissapk is committed to protecting the privacy and security of all personal data it holds. This Policy is designed to be transparent about our data practices and to ensure that you can exercise your rights as a data subject effectively. This Policy should be read alongside the kissapk Terms & Conditions and Responsible Gaming Policy.
kissapk acts as the data controller in respect of all personal data collected from users of the platform. As data controller, kissapk is responsible for determining the purposes and means by which your personal data is processed. For all data protection enquiries, including requests to exercise your rights, please contact kissapk's data protection contact at the details provided in Section 13 of this Policy.
kissapk collects the following categories of personal data from registered users and, where applicable, from visitors to the platform:
| CATEGORY | EXAMPLES | REQUIRED? |
|---|---|---|
| Identity Data | Full name, date of birth, gender, MyKad or passport number | Mandatory (KYC) |
| Contact Data | Email address, Malaysian mobile number, mailing address | Mandatory |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost), transaction history | Mandatory (withdrawals) |
| Account Data | Username, encrypted password, account tier, bonus history, betting history | Mandatory |
| Technical Data | IP address, browser type, device identifiers, operating system, session logs | Automatic |
| Usage Data | Pages visited, games played, time spent, click-through paths | Automatic |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Where applicable |
kissapk does not collect special category data (as defined under applicable data protection legislation) unless specifically required for responsible gaming compliance purposes, in which case collection will be subject to explicit consent.
kissapk collects personal data through the following means:
kissapk processes your personal data for the following purposes, each supported by a lawful basis:
kissapk does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Personal data may be shared with the following categories of third parties, solely for the purposes outlined in this Policy:
All third-party processors engaged by kissapk are bound by contractual data processing agreements that require them to process personal data only on kissapk's instructions and to implement appropriate technical and organisational security measures.
kissapk retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents reconstruction of the original data.
kissapk uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit kissapk. They serve the following functions:
You may manage your cookie preferences through your browser settings. Note that disabling certain categories of cookies may affect your ability to use some features of the kissapk platform.
kissapk implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
Subject to applicable law, you have the following rights in respect of your personal data held by kissapk:
To exercise any of the above rights, contact kissapk's support team via live chat or at the email address in Section 13. kissapk will respond to verified requests within thirty (30) days. Note that certain rights may be restricted where retention is required to comply with legal obligations or to defend legal claims.
kissapk's services are strictly intended for individuals aged 21 years and above. kissapk does not knowingly collect personal data from persons under the age of 21. Age verification is mandatory at registration and may be requested again at any point during account use. If kissapk becomes aware that personal data has been collected from a person under the minimum age, that account will be closed immediately and all associated data deleted, subject to any regulatory retention obligations.
kissapk reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Material changes will be communicated to registered users via email to their registered address and/or via a prominent in-platform notification, with a minimum of seven (7) days' notice before the updated Policy takes effect. The "Last Revised" date at the top of this Policy will be updated accordingly. Your continued use of kissapk following the effective date of any revision constitutes acceptance of the updated Policy.
For any questions, concerns, or requests relating to this Privacy Policy or kissapk's handling of your personal data, please contact the kissapk data protection contact via the 24/7 live chat function on the platform, or in writing at:
If you are not satisfied with kissapk's response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction.
All data exchanged between your device and kissapk is protected by 256-bit SSL/TLS encryption — the same standard used by Malaysian banking institutions.
kissapk does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used solely to operate and improve your experience on the platform.
Every category of data kissapk collects, and the specific reason it is collected, is documented in this Policy. No hidden processing, no undisclosed data flows.
Access, rectify, export, or delete your data at any time through kissapk's support team. We respond to data subject requests within 30 days as standard.
kissapk retains data only as long as necessary — defined retention periods apply to every data category. Data is securely deleted or anonymised when no longer required.
Mandatory KYC and age verification ensure kissapk never knowingly holds data from individuals under 21. Any such data identified is deleted immediately upon discovery.
kissapk takes your privacy as seriously as your security. Your personal data is protected, never sold, and managed in accordance with this Policy at every step.
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